Sunderland Jobcentre opening times, address and phone number. Contact Sunderland Jobcentre to find out about the benefits and support you’re entitled to including; Tax Credits, Universal Credit, Income Support, Jobseekers Allowance, ESA and Pension Credit.
Sunderland Jobcentre Phone Number
Sunderland Jobcentre: 0800 169 0190
New Benefit Claims: 0800 055 6688
Existing Benefit Claims: 0800 169 0310
Cancel or change a jobcentre appointment: login to your Universal Credit account
Universal Credit: 0800 328 5644
Sunderland Jobcentre Opening Hours
Monday – 9:00 am – 5:00 pm
Tuesday – 9:00 am – 5:00 pm
Wednesday – 10:00 am – 5:00 pm
Thursday – 9:00 am – 5:00 pm
Friday – 9:00 am – 5:00 pm
Saturday – Closed
Sunday – Closed
Sunderland Jobcentre Address
John Street,
Sunderland,
Tyne And Wear,
SR1 1QT
Sunderland Jobcentre Email Address
Sunderland Jobcentre doesn’t have a direct email address. Please contact the Jobcentre using one of the contact phone numbers or login to your Universal Credit account and message your Jobcentre workcoach.
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Changing or cancelling your appointment at Sunderland Jobcentre
If you have a Universal Credit appointment at Sunderland Jobcentre, the quickest way to change or cancel it is to sign in to your Universal Credit account and leave a message in your online journal. You will usually get a reply Monday to Friday, 8am to 6pm.
If you cannot access your account, or your appointment is not for Universal Credit, call Jobcentre Plus on 0800 169 0190 (Monday to Friday, 8am to 6pm). Welsh language line: 0800 169 0207. Relay UK: 18001 then 0800 169 0190.
Let the jobcentre know as soon as you can if you cannot attend. Missing an appointment without a good reason can affect your benefit payments.
Universal Credit at Sunderland Jobcentre
Universal Credit is a monthly payment to help with your living costs. You may be able to get it if you are on a low income, out of work or cannot work. Sunderland Jobcentre supports local claimants with appointments and help to find work.
You manage your claim online through your Universal Credit account. From there you can read your to-do list, report a change of circumstances, and message your work coach in your journal. If you need to speak to someone, call the Universal Credit helpline on 0800 328 5644 (Monday to Friday, 8am to 6pm).
Sunderland Jobcentre: common questions
How do I change or cancel an appointment at Sunderland Jobcentre?
Sign in to your Universal Credit account and use your online journal, or call Jobcentre Plus on 0800 169 0190 (Monday to Friday, 8am to 6pm). Tell them as soon as you can if you cannot attend.
What happens if I miss my appointment at Sunderland Jobcentre?
Contact the jobcentre as soon as possible to rearrange. Missing an appointment without a good reason can affect your benefit payments.
What is the phone number for Sunderland Jobcentre?
Sunderland Jobcentre uses the national Jobcentre Plus number, 0800 169 0190 (Monday to Friday, 8am to 6pm). For Universal Credit queries, use your online journal or call 0800 328 5644.
Is Sunderland Jobcentre open on Saturdays?
No. Sunderland Jobcentre is open Monday to Friday and is closed on Saturdays, Sundays and bank holidays.
How do I manage my Universal Credit claim at Sunderland Jobcentre?
Most of your Universal Credit claim is managed online through your Universal Credit account and journal, where you can report changes, book or change appointments and message your work coach. For help, call the Universal Credit helpline on 0800 328 5644.